FAQs

What is Support Coordination?

Support Coordination is a service that helps NDIS participants understand their plan, connect with the right providers, and make the most of their funding. Support Coordinators act as your guide, helping you navigate the NDIS and supporting you through planning meetings, reassessments, and times of change.

With the help of a Support Coordinator, you can:

  • Work towards your individual goals

  • Link with local and NDIS-registered providers

  • Access community and mainstream services

  • Develop skills to manage your supports independently

  • Understand and track your NDIS budget

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Levels of Support Coordination

There are three levels of Support Coordination available under the Capacity Building category in your NDIS Plan:

  1. Support Connection (Level 1): Basic support to help you understand your plan and connect with services.

  2. Coordination of Supports (Level 2): More in-depth support to help manage services and live more independently.

  3. Specialist Support Coordination (Level 3):Intensive support for those with complex needs or high-level barriers.If your plan lists "Support Coordination" without a specific level, you may choose the type that best fits your needs.

NDIS support coordinator

How Do I Know if I Have Support Coordination Funding?

Check the Capacity Building section of your plan. If it's included, it will say either:

  • Support Connection

  • Coordination of Supports

  • Specialist Support Coordination

If it's not in your plan but you think you’d benefit from it, speak to your NDIS planner at your next reassessment. Be prepared to explain why Support Coordination would help you and provide supporting evidence if possible.

support coordination

What Does a Support Coordinator Do?

A Support Coordinator helps you:

  • Understand your NDIS Plan and how to use it effectively

  • Coordinate services and supports that align with your goals

  • Prepare for and attend plan reviews

  • Manage crisis situations

  • Connect with both NDIS and community services

They do more than just NDIS-related tasks—they can help you find social groups, community programs, or recreational activities that enrich your life.

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Support Coordinator vs Plan Manager

Support Coordinator: Assists with understanding and implementing your NDIS Plan, finding services, managing changes, and building your independence.

Plan Manager: Handles the financial side—pays your invoices, keeps records, and ensures your funding is used correctly. They do not help you coordinate supports or providers.

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Who Qualifies for Support Coordination?

You may be eligible if:

  • You're new to the NDIS and need help understanding your plan

  • You have complex needs or are going through major life changes

  • You’re pursuing something like Specialist Disability Accommodation (SDA)

To increase your chances of receiving this funding, provide reports or letters at planning meetings that show why Support Coordination is essential.

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How Much Support Coordination Can You Get?

There’s no fixed number of hours—it depends on your circumstances. Some people receive under 20 hours; others may be funded for over 100. Over time, the NDIS may reduce these hours as you build your capacity.

To request more hours, discuss your needs with your Support Coordinator before your review and prepare any evidence needed to support your request.

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